Recently, many users began to often encounter an error when exchanging on our website. They receive the following message: 'You have a delay in exchanges. I can't work with you'.



What can be done with such an error on your own, so as not to disturb the technical support team? We will answer these questions today!

Why this error happens?

Due to a recent update on Steam, it will no longer be possible to trade items for profiles that do not have Steam Guard enabled. And what is it?


This is one of the functions of the Steam mobile application that allows you to protect your account. The authenticator generates a code that must be entered each time you log into your Steam account. This one-time code changes every 30 seconds and is impossible to guess.

Such a security system, often referred to as 'two-factor', is more effective than using only a login and password.

The authenticator does not require Internet access, but your phone must be set to the correct time.

So in addition to allowing you to exchange items, you will also securely protect your account and be able to recover it faster in case of a hack!

Solution to the problem

If you have not connected the Steam Guard Mobile Authenticator to your phone, then all item exchange transactions will be delayed by 15 days! As a result, in order to exchange items, you will have to wait about 2 weeks!

Therefore, it is urgent to solve this problem!

For this we need:

Download the Steam Guard app on your phone. It is completely free and can be found in the AppStore, GooglePlay and Microsoft Store.

Android users without access to Google Play can download version 2.3.9 from here.

After installing the application, log in to your Steam account using your credentials. Expand the main menu by clicking on the badge in the upper left corner. Select Steam Guard.


Here you can click 'Add Authenticator' to set it up, or 'Help' if you want to know more about this feature.


Next, you need to enter your phone number, if it is not already linked to the Steam account. SMS message will be sent exactly to this number. If you lose access to your account, you can get it back by requesting a message from Steam.

Enter your phone number. Select an international code from the dropdown list. Steam will send a text message with a verification code.


Enter this code to confirm that you are receiving messages from Steam. If you didn't receive the code, click 'Send Code Again'.

Please note that depends on your provider, messages may be delayed. If you haven't received an SMS after a few hours, please contact Steam Support

When you enter the confirmation code, we will provide you with a recovery code. Write down this code and keep it in a safe place. Don't skip this step!


When you add a mobile authenticator to your device, you will see a unique Steam Guard code that will be updated periodically. You will need this code each time you sign in to your Steam account.

Everything is ready!

Now, every time you log into your Steam account, you will need to enter the Steam Guard code, which you can view in the mobile application of the same name!

Can I trade now?

Unfortunately, there is another rule in Steam that cannot be bypassed in any way - this is a restriction for 15 days in the exchange, even after connecting Steam Guard.
By the way, deleting Steam Guard or turning it off and on again will also activate this restriction.

Therefore, we recommend that you address this issue RIGHT NOW! Even if you do not plan to make exchanges, enabling of two-factor protection will still benefit you!

There are other restrictions on trading and using the Steam marketplace. We recommend that you familiarize.

Quick and profitable exchanges for you.